All routine admissions and discharges are done during our normal office hours.
We try our best to accommodate everyone's schedules and needs when it comes to appointments for your pet's medical care. You may find that you have to call a few days in advance if a particular doctor is requested, or if a particular day or time is needed (especially our 7pm nights or Saturdays).
We do leave appointment blocks open each day for sick pets to be seen in a timely fashion. These blocks are often filled by midmorning, so it is important that you call us as soon as you see your pet needs care. You may have fewer choices in doctor or times when this occurs. If we are completely booked, your pet will be seen as a worked in or urgent care patient. You may have to wait with your pet if you choose to be worked in or if you would like to be seen immediately, there will be additional charges.
Drop Off Appointments
Clients have the option of dropping-off your pets when a regular appointment won't work out for a variety of reasons; such as the schedule being full or for your convenience.
Drop-offs are normally brought in between 8:00am and 8:30am and will stay several hours. Patients are seen by the doctor who is doing surgeries and drop-offs that day, and are seen in order of severity between surgical cases. In most cases, they are ready for pick up by mid-afternoon.
Please be sure to fill out the paper work and leave a phone number where we can reach you in case there are any questions regarding your pet or if we need to get permission for testing, sedation, or treatment.
Our clients should call our main telephone number (985) 446-8824 for weekday, holiday and weekend after-hour emergencies. Our answering service will connect you to the doctor who is on-call, or will relay your phone number and a message so that they may return your call if they are currently assisting another emergency. Your patience is appreciated when there are multiple pets requiring care, as the most serious cases will be seen first. We take all of our current clients emergencies in-house.
Please do not attempt to come to the hospital without contacting the answering service, as we do not have a doctor in the building 24 hours a day. Doing so may delay the care your pet requires, including important instructions for transporting your pet or treatments to provide in route.
Also, please remember that our doctors work a full schedule during the week and provide emergency services in addition to their normal hours. Please be considerate of their personal time. To prevent delays in obtaining medical care, do not leave an ill pet until after hours if at all possible. A full work-up or major surgery is best performed when the hospital is fully staffed.
We may accept calls from non-clients or clients we have not seen in 2 years before 9:00pm. This is by the on-call doctor's discretion.